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Commercial Real Estate Privacy

Delphi Real Estate strongly believes that you have the right to control the use of your personal information, and that your privacy must be respected.  We strictly limit the processing of your personal information, and work only with other organizations who do the same.

Personal information that you provide to Delphi Real Estate will be used only for the service you have requested.

Delphi Real Estate does not sell, rent or lease personal data.  We do not purchase client data from other sources.

Any subpoena or attempts by government agencies or private sector organizations to gain access to any information that you give us will be vigorously challenged.


Organizational Privacy Policy

We collect as little personal information as possible.


Communications

Emails received through our Info address are reviewed by one staff member and sent onwards when necessary to other staff members.  Similarly, emails sent to our other general addresses, e.g. Postmaster@Delphi-Real-Estate.com, are reviewed and deleted as quickly as possible.  We do not disclose the names of senders to others outside of DRE, i.e. third parties, without your permission.

We use an email service provider in the United States.  As a result our emails are susceptible to lawful access in this jurisdiction.  We do our utmost to remove emails from the servers as often and as quickly as possible so that legal action would be directed at us instead of our email service providers.  We select our service providers on the basis of their privacy awareness, and work our service providers to advise them on privacy protection.

Our mail service provider is MaxieHost.  MaxieHost's privacy policy is available on their website.  Account data, including our Officers' mailboxes and preferences, are stored on servers located in Atlanta, GA, USA.  Access to the servers (and all private data on it) is restricted to principals of the company, and no employees have access to the servers.  Logs are kept for performance analysis and abuse prevention.  All logs are wiped securely every two weeks.  No message backups are currently maintained.  If presented with conclusive evidence that a specific account is being used in ways that violate MaxieHost's Terms of Service, MaxieHost will terminate the concerned account and invalidate all privacy guarantees for it.  MaxieHost will only respond to law enforcement requests that are accompanied by a valid subpoena, warrant or court order by a court of competent jurisdiction.  If legally possible, MaxieHost will notify us before responding to any law enforcement request.  For all requests where MaxieHost is legally compelled to provide information, MaxieHost will provide only the absolute minimum information necessary to comply with the law, and in specific cases may legally challenge the information request.

Information we receive by post is collected by one staff member, reviewed, and sent onwards when necessary to other staff members.  These items are destroyed as soon as possible.  We do not disclose the names of senders to third parties, and we endeavour to keep files secure.  When the content of messages is shared with others outside of DRE, e.g. with our Board, evaluative panels, etc., we de-identify the messages as much as possible.

We run no mailing lists, and the membership of any future mailing lists will be kept confidential, though this information would be shared with our mail service providers for the purpose of list-management.

We do not have a back-up policy for our communications.  Each employee, as he or she sees fit, may retain the content of specific communications that he or she receives and sends, but we endeavour to keep this information stored securely through the use of cryptography.  All backups are encrypted in a loopback mount, using the most advanced AES 256 bit algorithm.

We do not solicit information on political and religious beliefs or medical information.  When such sensitive personal information is received through our email or postal address we delete or anonymize this information as soon as possible.

Telephone calls received on our number are serviced by AT&T and T-Mobile and are beyond our control.  As a result, the traffic data for these calls may be retained in accordance with various laws and a voluntary code of practice for the retention of communications data.  Voice-mail messages left on that number may be stored by the telephone service provider, in accordance with their privacy policy, available on their website.  Our practice is to delete these messages as soon as possible.


Financial Information

We do not share your or your company's financial information with any party other than those whom you authorize.  When the relevant deal is concluded, we destroy or return all financial information provided to us pursuant to that deal.  We process data in compliance with US data privacy laws and the EU Directive applicable to financial institutions.  We do not sell or rent our clients' personal information to any third parties for marketing or any other purposes, and will disclose users' personal information only in accordance with this Privacy Policy.  We utilize computer safeguards such as firewalls and data encryption, enforce physical access controls to our buildings and files, and authorize access to personal information only for those employees who require it to fulfill their job responsibilities.


Website Privacy Policy

We work closely with our webhost service provider, MaxieHost, to ensure that your personal information is protected.  MaxieHost is based in the United States.

Our website makes use of cookies only for purposes of assisting your property searches.  We do not use what are commonly called webbugs, or any other means of invasive tracking when you use our Site.

The processing of web usage data is kept to a minimum.  Our website management software only presents us with aggregate numbers of downloads of each document.  The server logs that we have regular access to only indicate the amount of traffic our site receives, top referring sites, top search strings, client software, top countries, and other summary information, restricted to a period of 12 months.

We use this information to provide an indication of faults and to identify peak usage times so that we can decide when to make major site modifications.

We also use this information to ascertain what material is of use to the general public.  At no point do we deduce 'who' is downloading material.  We only ascertain 'whether' and 'how many' downloads there are.

MaxieHost may use the logs and other information for their own business purposes, such as for troubleshooting and defining usage patterns, in accordance with their Code of Conduct.  We have reviewed their Code of Conduct and advised them on best practices.


Corrections

Delphi Real Estate will endeavour to keep your personal information accurate.  If you require access to personal information we hold on you, wish to amend an inaccuracy, or have your information deleted from our files then please contact the Data Controller at the address below.


Changes to this policy

In the event that this policy is changed at any time, the nature of the change will be clearly indicated in this document.  In the event that the change has a material impact on the handling of your personal information, we will contact you to seek your consent.


Questions

If you have any questions regarding our privacy policy or require any clarifications, please contact us by email.

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